IT Help Desk Technician
Remote
Part Time to Full Time
Entry Level
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Do you want to join us in combining data, creativity and business strategy? Working with us means being part of a culture built on collaboration, where different perspectives create shared ideas that generate business value. Our team consists of knowledgeable, curious and caring individuals.
Job Summary
We are seeking a reliable and tech-savvy IT Help Desk Technician to join our dynamic team. This position offers flexible hours, the ideal candidate will be responsible for providing first-level IT support to end users, troubleshooting technical issues, and ensuring smooth operation of hardware and software systems. You will play an essential role in maintaining IT systems and assisting users with both common and complex technical challenges.
Responsibilities
- Respond to help desk requests via phone, ticket system, and in-person, providing prompt and friendly technical support to the team.
- Troubleshoot hardware, software, and network-related issues in a timely and efficient manner.
- Document and track user issues using help desk ticketing system, ensuring resolution in a timely manner.
- Provide phone support for users when necessary.
- Escalate unresolved issues to the correct resource.
- Maintain knowledge of best practices and emerging technologies to improve IT service delivery.
- Ensure system security and privacy through regular updates and patches.
- Proven working experience in providing help desk support.
- Proficiency in English.
- Working knowledge of help desk software, databases and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Information Technology, Computer Science or equivalent.
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